Shipping Your Device

1. Packaging:

• Use a sturdy box that is appropriately sized for your iPhone .

• Wrap your iPhone in anti-static bubble wrap or an anti-static bag to protect it from static electricity .

• Fill any empty space in the box with cushioning material, such as packing peanuts or foam inserts, to prevent your iPhone from moving around during shipping .

• If your iPhone has water damage, place it in a sealed plastic bag with silica gel packets to absorb moisture.

2. Pre-paid Shipping Label:

• Request a shipping label, we'll email you a pre-paid shipping label .

• Print the label and securely affix it to the outside of the box.

• Ensure your return address is clearly written on the label.

3. Shipping with Our Partner:

• We've partnered with USPS to provide you with free, secure shipping .

• Take your packaged device to any USPS location, or schedule a pickup.

Frequently asked questions

Q: Can you really recover data from a dead iPhone?

A: In most cases, yes! Even if your iPhone won't turn on, we may still be able to recover data from its internal storage. Our success rate depends on the extent of the damage, but we have the tools and expertise to handle even the most challenging cases.

Q: How long will the data recovery process take?

A:Our standard iPhone data recovery typically takes 2 to 3 weeks. This allows our expert technicians to carefully assess the damage, perform the necessary repairs, and meticulously extract your data.However, we understand that sometimes you need your data back urgently. For those situations, we offer an expedited recovery service that can significantly reduce the turnaround time.

Q: My iPhone got wet. What should I do?

A: Act fast! Turn off your iPhone immediately and do not attempt to turn it back on or charge it. If possible, remove the SIM card. Place the phone in a dry place (ideally with silica gel packets) and contact us as soon as possible. The sooner you reach out, the better the chances of a successful recovery.

Q: What types of data can you recover?

A: We can recover a wide range of data, including photos, videos, contacts, messages, call history, notes, calendar events, voice memos, and more.

Q: How much does it cost to recover data from a dead or water-damaged iPhone?

A: We offer fixed and transparent pricing for our iPhone data recovery services. You can find our pricing list on our Pricing page.

Still have questions?

We're here to help! Contact us today for a free consultation and to discuss your specific data recovery needs.

Q: Why are your prices lower than your competitors?

A: We believe in providing high-quality data recovery services at fair and accessible prices. We've streamlined our processes and optimized our operations to minimize overhead costs, allowing us to pass those savings on to our customers. You'll find our pricing is very competitive, if not the most affordable in the market, without compromising the expertise and successful recovery of your precious data.

Q: Do you store my recovered data after sending it back to me?

A: No. Once we have successfully recovered your data and delivered it to you via external drive, we permanently delete all copies of your data from our systems. We do not retain any backups or copies of your information. Please see our Privacy Policy for further details.